FAQ

FAQs

Here you will find answers to most of the questions you may have about our transfers, excursion, ticket sales and regular transport services

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Through this link: https://www.busplana.com/en/bookings#/you can buy your ticket in advance.
Through this link (link to the booking process) you can buy your ticket in advance.
You must show it to the driver when he/she asks you for it. You can have it on your mobile phone or you can print it out.
Yes, you can use the same ticket for 24 hours before or after the time allocated on the ticket, subject to seat availability.
Cancellations can be made free of charge up to 10 days before the date of travel. After 10 days before the date of travel, the cancellation fee is 100%.
The return ticket is valid for 14 days from the day of the outbound trip.
You must show the ticket received by email. It is necessary to show the QR code.
It is advisable to buy your ticket in advance. You can do it right now at this link (link to booking process). You can also buy it when you get on the bus. In this case, you will have to pay in cash. In some places, you have to buy the ticket at the ticket office, so we advise you to arrive in time.
You can buy your ticket up to the moment you get on the bus, but we recommend that you buy your ticket as far in advance as possible to make sure that you can travel at the time you want, as places are limited.
You cannot board the bus if there are obvious signs of having consumed alcohol or any prohibited substance. Nor when the passenger's behaviour is a danger to the rest of the passengers.
It is recommended to be at the selected bus stop at least 10 minutes before the departure time.
You can check the location of the bus stop here: http://bit.ly/PlanaT2
You can check the location of the bus stop here: http://bit.ly/PlanaT1
Children under 4 years of age do not pay for a ticket, as long as they do not occupy a seat on the bus. Children who do not occupy a seat must travel in the same seat as the adult. In order for a child under 4 years of age to travel occupying a seat, a ticket must be bought for this seat.
You cannot board the bus if there are obvious signs of having consumed alcohol or any prohibited substance. Nor when the passenger's behaviour is a danger to the rest of the passengers.
It is recommended to be at the selected bus stop at least 10 minutes before the departure time.
Eating, drinking or smoking on the bus is not allowed, unless it is essential for health reasons.
You cannot board the bus if there are obvious signs of having consumed alcohol or any prohibited substance. Nor when the passenger's behaviour is a danger to the rest of the passengers.
It is recommended to be at the selected bus stop at least 10 minutes before the departure time.
Children under 4 years of age do not pay for a ticket, as long as they do not occupy a seat on the bus. Children who do not occupy a seat must travel in the same seat as the adult. In order for a child under 4 years of age to travel occupying a seat, a ticket must be bought for this seat.

HOW CAN WE HELP YOU? HOLIDAY PLANNER

Select number of people and number of holiday days. Our planner will display all available excursions and tickets so you can book everything at the same time.

AND ENJOY AN INCREDIBLE HOLIDAY!

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